Register Online - Add to Cart

Credits

Sponsored by Lorman Education
Product ID: 410010EAU
 
Credit & Course Provided by:

Telephone Collections: Dos and Don'ts

OnDemand Webinar (65 minutes)

Understand important collections-related compliance obligations and the penalties that may result from violations.A significant aspect of debt collection is placing telephone calls to debtors. Yet, the legal landscape for the debt collection industry is fraught with numerous sources of potential liability, most notably the Fair Debt Collections Practices Act and the Telephone Consumer Protection Act, as well as state law claims, including invasion of privacy/intrusion upon seclusion. Each of these laws presents its own unique obligations and challenges for collections professionals. This course will discuss those obligations and challenges and will outline common pitfalls - the DON'TS - and best practices - the DOS - that every collection professional needs to know.

Authors

Benjamin E. Gordon, Stradley Ronon Stevens & Young, LLP Eric M. Hurwitz, Stradley Ronon Stevens & Young, LLP

Agenda

Fair Debt Collections Practices Act (FDCPA) and State Court Analogs

• Statutory Language and Interpretation

• New Regulation F

• Damages

• Common Violations (Don'ts) and Best Practices (Dos)

Telephone Consumer Protection Act (TCPA)

• Statutory Language and Interpretation

• Damages

• Common Violations (Don'ts) and Best Practices (Dos)

Common-Law Invasion of Privacy/Intrusion Upon Seclusion Claims

• Background/Elements

• Damages

• Common Theories of Liability (Don'ts) and Best Practices (Dos)