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Credits

Sponsored by Lorman Education
Product ID: 409438EAU
 
Credit & Course Provided by:

Email Collections: Do's and Don'ts

OnDemand Webinar (55 minutes)

Learn the dos and don'ts of using emails in collections.Many collection attorneys fail to monitor and regulate the use of email in their practice. This program will help identify the laws that regulate emails in collections. It will give examples of email do's and don't's. The material will also explain how an email will increase collections for both retail and commercial collections.

Authors

Lynda L. Laing, Strauss Factor Laing & Lyons

Agenda

Can Email Be Used in Collections Effectively?

• Retail Collections

• Commercial Collections

How Laws Affect Using Email in Collections

• Fair Debt Collection Practices Act

• CFPB Proposed Rules

Obtaining Email Addresses and Getting Approval to Send Email

• How to Manage Email

• Tracking Email