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Sponsored by Lorman Education
Product ID: 407535EAU
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Collection Disputes

OnDemand Webinar (60 minutes)

Gain an understanding on collection claims and how to defend against them.The credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar. In 2018, courts issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This topic is critical to understanding the hot-button issues facing the industry, including commonly-brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This material will analyze potential strategies for defending against such claims brought on a class basis and will help credit and collection professionals to assess their policies and procedures for compliance while identifying areas of potential exposure. This material will arm you with the valuable knowledge necessary to mitigate the risks of litigation and enforcement actions.


Maryia Jones, Troutman Pepper Hamilton Sanders, LLP Stephen Steinlight, Troutman Pepper Hamilton Sanders, LLP



• Must-Know FDCPA Cases of 2019

• Validation Notices

• Amount Due Disclosures

• Time-Barred Debts

• Telephone Calls and Voicemails

• Emails

• Strategies for Defending Class Actions

• CFPB Proposed Rule Making

• Takeaways


• Must Know TCPA Cases of 2019


• Prior Express Consent

• Revocation of Consent

• Wrong Number Calls

• Strategies for Defending Class Actions

• Takeaways


• Must Know FCRA Cases of 2019

• Furnisher's Duties

• Reasonable Investigation

• Concrete Harm: Post-Spokeo World

• Strategies for Defending Class Actions

• Takeaways


• Lessons Learned