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Collection Trends That Will Impact Your Operations, Financial Services and Payments

OnDemand Webinar (59 minutes)

Gain insight into collection trends that impact operations, financial services and electronic payments.The Consumer Financial Protection Bureau now argues its own structure to be unconstitutional while at the same time continues to file enforcement actions against bad actors and engages in rulemaking efforts for debt collection and short term lending. This topic will identify the trending issues in collections focusing on recent developments and cases that impact operations, financial services and electronic payments. It will cover the most recent cases under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the Electronic Funds Transfer Act and the E-Sign Act. Learn about the best practices for compliance in today's market to minimize risk and litigation.


Kelly Knepper-Stephens, TrueAccord
Ethan G. Ostroff, Troutman Sanders LLP


Current State of the CFPB

• Supreme Court to Review Its Structure - but Still Filing Enforcement Actions

• Impact of the Proposed Debt Collection Rules

• Status of the Payday Lending Rule

FDCPA - New Developments

• Emailing the Initial Demand Notice

• Itemizing a Debt


• Providing the Stand Alone Disclosure

• Sending Proper Compliance Codes

• CDIA Guidance

E-Sign and the Electronic Funds Transfer Act

• Proving a Consumer Can Communicate in the Specific Medium (Email/Text)

• Setting up Electronic Payments

• Proposed Amendments to E-Sign

TCPA - What Is an ATDS Now

Marks v. Crunch Cases - Devices That Store Numbers to Be Called Whether or Not They Are Generated by a Random or Sequential Number Generator

• Cases That Disagree - Requiring Random or Sequential Number Generation

• Practices to Mitigate TCPA Risk

CCPA - Are You Exempt

• Requirements of the Law

• GLBA Exemption

• Steps You Should Be Taking Now to Prepare