Telephone Collections: Dos and Don'ts
1 hour 5 minutes
Understand important collections-related compliance obligations and the penalties that may result from violations.
A significant aspect of debt collection is placing telephone calls to debtors. Yet, the legal landscape for the debt collection industry is fraught with numerous sources of potential liability, most notably the Fair Debt Collections Practices Act and the Telephone Consumer Protection Act, as well as state law claims, including invasion of privacy/intrusion upon seclusion. Each of these laws presents its own unique obligations and challenges for collections professionals. This course will discuss those obligations and challenges and will outline common pitfalls – the DON’TS – and best practices – the DOS – that every collection professional needs to know.
• You will be able to define important collections-related compliance obligations and the penalties that may result from violations.
• You will be able to discuss the latest laws, strategies, and challenges for telephone collection professionals.
• You will be able to identify frequently litigated telephone collection issues with a focus on the dos (best practices) and don’ts (common violations).
• You will be able to recognize the potential pitfalls and solutions to many significant telephone collections-related legal risks.