Collection Negotiation Best Practices
1 hour 5 minutes
Learn how to better negotiate your collection debt while understanding new tactics to help be more successful without wasting time and money.
Credit and collections professionals face tough challenges from pesky customers daily. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless, at best, and a drain on your valuable time and money at worst. This information will help credit and collections professionals better develop their negotiation tactics, implement policies and procedures that will make negotiation easier and more effective, and better understand when to seek help from outside your organization.
• You will be able to define the credit and collections policies that will work best for your company.
• You will be able to discuss the best way to negotiate with customers who have caused you trouble in the past.
• You will be able to identify when a customer will take extra effort to collect from, and when it is time to call in someone else to help.
• You will be able to review past mistakes and correct the same to make negotiations more effective in the future.