Digital Communications, Regulation F, and the Fair Debt Collection Practices Act
Understand the key features of Regulation F and which forms of digital engagement are permitted.
On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers’ communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consumers’ communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers’ preferred methods for digital communications.
• You will be able to identify which forms of digital engagement are permitted by Regulation F.
• You will be able to discuss the guardrails that have been established for the use of digital engagement in debt collection.
• You will be able to explain how the Telephone Consumer Protection Act factors into the use of digital communications tools in debt collection.
• You will be able to review the permissions, consents, opt-outs, and opt-ins we should consider.