Persuasion and Negotiation for Professional Collectors
1 hour 30 minutes
Gain an understanding of the best persuasion and negotiation policies for collection professionals.
Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless at best and a drain on your valuable time and money at worst. This topic will help credit and collections professionals to better develop their negotiation tactics, to implement policies and procedures that will make negotiation easier and more effective, and to better understand when to seek help from outside your organization.
• You will be able to describe the importance of training.
• You will be able to identify how to manage your customer base.
• You will be able to recognize FDCPA and state regulations.
• You will be able to discuss collecting internally.