Debt Collection: An Introductory Perspective
1 hour 30 minutes
Learn who to contact and what to say in the debt collection process.
When you think of debt collection, there is usually no positive thought that comes to mind. Yet professional debt collection is a valuable service to businesses as well as to the consumers faced with being in the collection pool. Debt collection takes knowledge of law, problem solving skills and being familiar with the psychology of how people think when experiencing delinquent debt. Now with COVID-19 thrown into the mix, education and knowledge can be the greatest resource any professional debt collector can obtain while working through consumers’ and businesses’ new normal. You will take away information on how to professionally tackle the challenge of debt collection, and how to navigate through the collection process to a positive resolution while being compliant and sensitive to the challenges facing many of our consumers today.
• You will be able to define right party contact through proper authentication steps.
• You will be able to discuss the debt in language the consumer would understand.
• You will be able to recognize the different types of consumers and their individual situations.
• You will be able to identify the consumer who is experiencing a difficult time due to COVID-19.