Gain an understanding on collection claims and how to defend against them.
The credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar. In 2018, courts issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This topic is critical to understanding the hot-button issues facing the industry, including commonly-brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This material will analyze potential strategies for defending against such claims brought on a class basis and will help credit and collection professionals to assess their policies and procedures for compliance while identifying areas of potential exposure. This material will arm you with the valuable knowledge necessary to mitigate the risks of litigation and enforcement actions.
• You will be able to define your policies and procedures to ensure compliance and address risks.
• You will be able to identify helpful strategies for defending consumer class actions.
• You will be able to recognize the risks and benefits of using various technology in collections.
• You will be able to discuss hot topics and recent developments in FDCPA, TCPA, and FCRA litigation and enforcement.