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Credits

Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 405771
 
Credit & Course Provided by:

Lending, Payments, and the Importance of Quality Customer Service

Live Webinar
December 17, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$149Register Now

Learn customer service strategies and best practices that will enable you to avoid or minimize payment disputes.

Borrowers seeking to repay consumer debts have various options for making payments. This material will discuss those options and the potential business complications presented by each option. Unfortunately, payment disputes between borrowers and consumer lenders and servicers of consumer debts are all too common. This material will discuss the most common types of payment disputes and the litigation claims produced by these disputes, including the risks that these claims present for consumer lenders and servicers of consumer debts. Good customer service practices can avoid payment disputes, assist with promptly resolving them before they result in litigation, and position consumer lenders and servicers of consumer debts for successful outcomes when lawsuits are filed. This topic will discuss customer service strategies and best practices that will enable lenders and servicers to achieve their goals and expand their businesses.

Learning Objectives

• You will be able to define the various options that borrowers seeking to repay consumer debts have for making payments and the potential business complications presented by each option.

• You will be able to describe customer service strategies and best practices that will enable consumer lenders and servicers of consumer debts to avoid or minimize payment disputes.

• You will be able to explain the risks that payment disputes present for consumer lenders and servicers of consumer debts.

• You will be able to identify common payment disputes and the litigation claims related to these disputes.

Registration

Live Webinar$149Register Now