ACH Management and Fundamentals
1 hour 5 minutes
Better understand the functionality of the ACH Network to provide excellent service to account holders.
Consistent training in electronic payments is critical to the success of any organization. Your customer/member service staff is often the first point of contact for account holder questions and inquiries. Can they explain ACH to your customers/members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience, and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customer/member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.
• You will be able to define ACH and the participant roles.
• You will be able to describe the different types of ACH applications.
• You will be able to discuss dispute resolution with your clients.
• You will be able to explain the difference between stop payments and disputes.