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Only registered attendee will receive continuing education credit.
Product ID: 400681
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Credit Card Collections: Best Practices

Live Webinar
August 30, 2017
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart

Learn best practices and developing trends in credit card collection.

Knowing the trends and knowing your debtor and accounts will help collectors avoid nuanced legal issues in the constantly changing debt collection landscape. This material on Credit Card Collections: Best Practices will cover two main topics: best practices generally when collecting on credit card debts and litigation trends that should inform those practices. We will cover initial information and considerations for debt collectors and will discuss issues such as whether the FDCPA controls specific collection practices, what collectors should look for in underlying agreements and account statements and what all of this means for purposes of drafting collection letters that comply with the FDCPA. In addition, we will focus on some hot-button litigation trends in the FDCPA context. Specifically, there will be a focus on disclosures related to current account balances and recent decisions related to the Second Circuit's opinion in Avila v. Riexinger & Assocs. We will also discuss developing trends related to tax consequence disclosures and what collectors should consider when savings and/or debt forgiveness may trigger IRS reporting obligations.

Learning Objectives

  • You will be able to discuss the developments regarding certain disclosures and identify situations in which those disclosures should be considered for use in collection letters.
  • You will be able to identify specific pitfalls in credit card collection letters that are the subject of current litigation trends.
  • You will be able to recognize issues and defenses that may instruct the best methods for collecting debts and applicable defenses for FDCPA violations.
  • You will be able to review internal documents to determine whether there are any issues raised by current practices that should be addressed in order to avoid FDCPA violations.


Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart