Telephone Collections: Do's and Don'ts - Surviving the Jungle

• Overview
• Agenda
• Faculty
• Credits

The credit and collection industry has grown dramatically over the past 20 years. Creditors are faced with increasing challenges in making loans and extending credit. The collection staff members in these creditor settings face mounting customer difficulties and tighter compliance environments. This teleconference will help you understand the importance of developing an effective recovery strategy for optimum success while operating in a compliant and ethical manner. Techniques for managing the process and creating the proper collection culture within all business settings will be reviewed. A cursory overview of the most pertinent regulations will afford you the opportunity to check your approaches and policies for risk management purposes. This teleconference will additionally allow you to pose questions about your most pressing collection concerns.

Faculty

Harry Strausser III, The Remit Corporation

Registration

To register for this live audio conference please dial 1-866-411-6211.